Shipping Policy

How much is shipping?

Shipping costs vary according to the size and weight of your order and the delivery address chosen.

For an accurate delivery quote: enter the items you wish to order in the cart, proceed to the checkout page or cart overview. There is a 'Calculate shipment' calculator under the selected products.

Simply enter the postcode or city name of your shipping address and select the relevant location from the drop-down list that appears and click the "Go" button. The shipping cost calculator will display the total cost for delivery to your selected postcode or city.

Final shipping charges will be displayed on the checkout page before proceeding to checkout so you know exactly how much shipping will be. All prices are in euros and transport costs are payable in addition to the product price.

For an accurate international delivery cost, see the price table in the INTERNATIONAL SHIPPING and RATES section below.

Please note that we are unable to deliver to post office boxes or parcel lockers.

 

Delivery instructions and timing

Supreme Ozone Oil offers a reliable and convenient delivery service for all metropolitan and regional areas of Italy, Europe and the world thanks to our Poste Italiane partners Cronos, SDA, TNT.

Orders received are usually processed within 1-2 days of arrival. Once the order is shipped, it will take 2+ working days to arrive, depending on the destination and shipping method.

Supreme Ozone Oil will notify you when your order has been shipped by adding your tracking number in "My Account - Orders" so that you can track your package at any time and get real-time updates.

Please note that our couriers do not operate on weekends or holidays. Please be prepared for slight delivery delays on Christmas, Easter and public holidays or in case of limitation due to pandemics.

 

How will my order be shipped?

Supreme Ozone Oil uses “Poste Italiane Crono” and, when this is not possible, the services of SDA or TNT to ship your order and therefore you must provide an address because it is not possible to deliver PO boxes. As with most delivery services, the couriers who will deliver your order do not have a standard or fixed time on the day of delivery of the goods.

Do I have to be home to receive my delivery?

If you are not at home when the courier tries to deliver your order, they typically leave a note or business card. This business card usually contains the details needed to contact the carrier to agree on a suitable drop-off date. The courier will attempt to deliver your order twice, however if for any reason you do not contact them and / or if you are unable to contact you, the delivery may be returned to us. If returned, we will contact you and arrange another delivery (at an additional cost for you), or we will arrange a refund of the order value less the shipping costs incurred.

How long will my order take to arrive?

Supreme Ozone Oil online orders will take 2 to 10 business days to arrive, depending on the destination and shipping method. Orders on the subway are generally received within five business days and up to ten days for regional and rural areas. Delivery times may be subject to stock availability and public holidays, as this receipt of orders can be extended up to 21 days.

Supreme Ozone Oil will notify you when your order has been shipped by adding your tracking number in "My Account - Orders" so that you can track your package at any time and get real-time updates.

International Shipping Rates and Transit Times

International orders of Supreme Ozone Oil will require different times depending on the country from which the order is being placed, see below the time interval and costs depending on the weight and / or volume of the products.

 

  • Indicative delivery [ZONE 1] in 10-15 days in the EU (Saturdays and holidays excluded)
  • Indicative delivery [ZONE 2-3] in 10-25 days in Extra UE (Saturdays and holidays excluded)
ZONE 1 (EUROPE AND MEDITERRANEAN BASIN)
ZONE 2 (OTHER COUNTRIES OF AFRICA, AMERICAS, OTHER COUNTRIES OF ASIA)
ZONE 3 (OCEANIA)

500gr folder for international shipments *

Zone 1

10 – 15

Zone 2

10 – 25

Zone 3

10 – 25

* This table is for indicative purposes only and may be out of date. For price info refer to the shipping calculator at checkout.

What happens if my order doesn't arrive within the estimated time frame?

Please contact info@supremeozoneoil.com

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