Shipping Policy

How much does shipping cost?

Shipping costs vary based on the size and weight of your order and the delivery address you choose.

For an accurate shipping quote: Place the items you wish to order in your shopping cart, proceed to the checkout page or cart overview. There is a 'Calculate Shipping' calculator below the selected products.

Simply enter the zip code or city name of your shipping address and select the relevant location from the drop-down list that appears and click the “Go” button. The shipping cost calculator will display the total cost for delivery to your selected zip code or city.

The final shipping costs will be displayed on the checkout page before you proceed to payment so you know exactly how much shipping will be. All prices are in Euros and shipping costs are payable in addition to the product price.

For an accurate international shipping cost, please see the price table in the INTERNATIONAL SHIPPING & RATES section below.

Please note that we are unable to deliver to PO boxes or parcel lockers.

Delivery instructions and timing

Supreme Ozone Oil offers a reliable and convenient delivery service to all metropolitan and regional areas of Italy, Europe and the world thanks to our partners at Poste Italiane Cronos, SDA, TNT.

Orders received are usually processed within 1-2 days of arrival. Once the order is shipped it will take 2+ business days to arrive, depending on the destination and shipping method.

Supreme Ozone Oil will notify you when your order has been shipped by adding your tracking number in “My Account – Orders” so you can track your package at any time and get real-time updates.

Please note that our couriers do not operate on weekends or public holidays. Please be prepared for slight delays in delivery on Christmas, Easter and bank holidays or in the event of restrictions due to pandemics.

How will my order be shipped?

Supreme Ozone Oil uses “Poste Italiane Crono” and, when this is not possible, SDA or TNT services to ship your order and therefore you must provide an address because PO boxes cannot be delivered. As with most delivery services, the couriers who will deliver your order do not have a standard or fixed time of the day of delivery of the goods.

Do I have to be home to receive my delivery?

If you are not at home when the courier attempts to deliver your order, they will usually leave a note or business card. This business card usually contains the details needed to contact the courier to arrange a suitable re-delivery date. The courier will attempt to deliver your order twice, however if for any reason you fail to contact them and/or if they fail to contact you, the delivery may be returned to us. If returned, we will contact you and arrange another delivery (at an additional cost to you), or arrange a refund of the value of the order less any delivery costs incurred.

How long will my order take to arrive?

Supreme Ozone Oil online orders will take 2 to 10 business days to arrive, depending on the destination and shipping method. Metro orders are generally received within five business days and up to ten days for regional and rural areas. Delivery times may be subject to stock availability and holidays, as such receipt of orders can be extended up to 21 days.

Supreme Ozone Oil will notify you when your order has been shipped by adding your tracking number in “My Account – Orders” so you can track your package at any time and get real-time updates.

International Shipping Rates and Transit Times

International orders of Supreme Ozone Oil will take different times depending on the country you are ordering from, please see below for time range and costs depending on weight and/or volume of products.

• Indicative delivery [ZONE 1] in 10-15 days in EU (excluding Saturdays and public holidays)
• Indicative delivery [ZONE 2-3] in 10-25 days in Extra EU (excluding Saturdays and holidays)

500gr folder for international shipments*

*This table is for indicative purposes only and may not be up to date. For price information, refer to the shipping calculator at checkout.

What happens if my order does not arrive within the estimated time frame?

Please contact info@supremeozoneoil.com